Refund Policy
All sales are final.
Due to the limited nature of each release, we do not accept returns, exchanges, or cancellations once an order has been placed.
Each piece is produced in small quantities and handled with care. Please review all product details, including size, materials, and shipping information, before completing your purchase.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at:
Include your order number and clear photos of the item and packaging. If approved, we will offer a replacement or another appropriate solution.
Order Cancelations
If you need to cancel your order, contact us at diegoperesart@gmail.com within 24 hours of purchase.
After 24 hours, cancellations are no longer possible — your item is likely already in production or packed for shipping.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly. We recommend checking with neighbors or your local delivery office.
Shipping Timeline
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We are not responsible for delays caused by the shipping carrier, customs, or incorrect shipping information provided at checkout.
Please ensure your shipping address is accurate before completing your order.
Incorrect Address
If an incorrect or incomplete address is provided and the package is returned, the customer will be responsible for any additional shipping costs required to resend the order.
Questions?
We’re happy to help.
Reach out to us at diegoperesart@gmail.com before placing an order if you have any questions or concerns.
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